Order Tracking

For your peace of mind, Aarry Shop ensures that every exclusive item is traceable from our vendor's location to your doorstep.

How to Track Your Order

  • Confirmation Email

    Once your purchase is verified and prepared for shipment, you will receive a confirmation email containing your unique Tracking Number and a link to the dedicated courier's tracking portal.

  • Tracking Portal

    Click the link in your email and enter your tracking number to view real-time updates on your item's location and estimated delivery date.

  • Assistance

    If you have any difficulty tracking your item or require further updates, please contact our support team directly with your order number.

Shipping & Returns

Shipping & Handling

Global Security

All shipments are fully insured and require a signature upon delivery to ensure security and prevent loss.

Specialized Logistics

Due to the global sourcing of rare items, delivery times vary. You will receive an estimated shipping window at checkout, along with detailed tracking information once your order is confirmed.

Packaging

All luxury items are packaged in premium, discreet materials suitable for their value and fragility.

Returns & Exchanges

Inspection Period

We offer a 14-day window from the date of delivery for returns. Items must be returned in the exact condition they were received, including all original packaging, tags, and authenticity cards.

High-Value Items

Items marked as "Final Sale" or those with specific Provenance Documentation may have unique return restrictions detailed on their product page.

Return Authorization

All returns require prior authorization. Please contact us at to initiate the return process and receive your prepaid, insured shipping label.

Questions about shipping or returns?

Get In Touch with Aarry Shop

We believe that discovering rare and luxury items should be an exceptional experience, supported by personalized assistance. Whether you have an inquiry about a specific collector's piece, need help with an order, or are seeking unique sourcing, our dedicated team is here to assist you.

How Can We Help You?

📧

Email Support (Recommended)

For detailed questions regarding product authenticity, sourcing inquiries, order status, or returns, please email our support team. We aim to respond to all inquiries within 24 hours.

shop@aarry.shop
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Phone Support

For immediate assistance or quick questions during business hours, please call our local number.

01777510221
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Our Location

While Aarry Shop operates globally to curate our exclusive collections, our primary contact office is located here:

Mirpur 1, Dhaka

Privacy Policy

Complete Privacy Policy Aarry Shop

 

At Aarry Shop, we respect the discretion inherent in luxury commerce. Your privacy and security are paramount. This policy outlines our commitment to protecting your personal information and details our data protection practices.

1. Data Collection & Usage

 

We only collect the minimal personal data necessary to facilitate the unique, high-value services we provide. We do not sell, rent, or lease your personal information to third parties.

 

A. Information We Collect

 

Category Data Collected Purpose
Identity & Contact Data Name, shipping address, billing address, email address, and phone number. Essential for processing your orders, secure delivery, and providing order updates.
Financial Data Payment card details (processed securely by third-party payment processors like Shopify Payments/PayPal) and purchase history. To complete transactions, manage returns, and detect fraud. We do not store full credit card numbers.
Technical Data IP address, browser type, operating system, and unique device identifiers. To ensure website functionality, security, and to analyze site performance (e.g., Google Analytics).
Usage Data Information about how you use our website, search queries, and items viewed. To personalize your luxury shopping experience and improve our curation.

 

B. How We Use Your Data

 

Your information is used strictly for the following purposes:

  • Order Fulfillment: To process and securely deliver your high-value orders.

  • Customer Service: To manage your account, address inquiries, and handle specialized requests (e.g., gift consultation).

  • Security & Fraud Prevention: To protect our business and our customers from fraudulent transactions, aligning with the necessary security protocols for luxury goods.

  • Communication: To send essential service updates (order tracking, security alerts) and, only with your consent, marketing materials about new rare collections.

2. Data Security & Protection

 

We understand that purchasing luxury and rare items requires absolute trust. Our commitment to security is non-negotiable.

 

Security Measures

 

  • Advanced Encryption: We utilize advanced encryption (SSL/TLS) technology to protect all data transmitted between your browser and our servers, especially during checkout and payment processing.

  • Payment Card Industry (PCI) Compliance: All payment processing is handled by certified third-party providers (e.g., Shopify, Stripe) that adhere to strict PCI Data Security Standards (PCI DSS). We do not store sensitive credit card information on our servers.

  • Restricted Access: Access to your personal data is strictly limited to Aarry Shop staff who require it to perform essential business functions (e.g., customer service, shipping logistics).

3. Data Sharing and Third Parties

 

Aarry Shop does not sell your personal data. We only share information when absolutely necessary to deliver our services or comply with the law.

  • Service Providers: We share necessary details (name, address) with trusted third-party partners who assist us in secure shipping (e.g., insured courier services) and payment processing.

  • Legal Compliance: We may disclose data if required by law, such as responding to a court order or protecting our rights and property.

4. Your Rights

 

You maintain full control over your personal information. Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any incomplete or inaccurate data we hold about you.

  • Erasure (The Right to Be Forgotten): Ask us to delete or remove personal data where there is no good reason for us to continue processing it.

  • Opt-Out: Unsubscribe from marketing communications at any time via the link provided in every email.

To exercise any of these rights, please contact us directly at shop@aarry.shop.

5. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.