Order Tracking

For your peace of mind, Aarry Shop ensures that every exclusive item is traceable from our vendor's location to your doorstep.

How to Track Your Order

  • Confirmation Email

    Once your purchase is verified and prepared for shipment, you will receive a confirmation email containing your unique Tracking Number and a link to the dedicated courier's tracking portal.

  • Tracking Portal

    Click the link in your email and enter your tracking number to view real-time updates on your item's location and estimated delivery date.

  • Assistance

    If you have any difficulty tracking your item or require further updates, please contact our support team directly with your order number.

Shipping & Returns

Shipping & Handling

Global Security

All shipments are fully insured and require a signature upon delivery to ensure security and prevent loss.

Specialized Logistics

Due to the global sourcing of rare items, delivery times vary. You will receive an estimated shipping window at checkout, along with detailed tracking information once your order is confirmed.

Packaging

All luxury items are packaged in premium, discreet materials suitable for their value and fragility.

Returns & Exchanges

Inspection Period

We offer a 14-day window from the date of delivery for returns. Items must be returned in the exact condition they were received, including all original packaging, tags, and authenticity cards.

High-Value Items

Items marked as "Final Sale" or those with specific Provenance Documentation may have unique return restrictions detailed on their product page.

Return Authorization

All returns require prior authorization. Please contact us at to initiate the return process and receive your prepaid, insured shipping label.

Questions about shipping or returns?

Get In Touch with Aarry Shop

We believe that discovering rare and luxury items should be an exceptional experience, supported by personalized assistance. Whether you have an inquiry about a specific collector's piece, need help with an order, or are seeking unique sourcing, our dedicated team is here to assist you.

How Can We Help You?

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Email Support (Recommended)

For detailed questions regarding product authenticity, sourcing inquiries, order status, or returns, please email our support team. We aim to respond to all inquiries within 24 hours.

shop@aarry.shop
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Phone Support

For immediate assistance or quick questions during business hours, please call our local number.

01777510221
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Our Location

While Aarry Shop operates globally to curate our exclusive collections, our primary contact office is located here:

Mirpur 1, Dhaka

Terms & Conditions

Aarry Shop Terms & Conditions

Welcome to the legal terms that govern your relationship with Aarry Shop and the purchase of our exclusive, high-value items. By accessing or using the Aarry Shop website, you agree to be bound by these terms. We encourage you to review these terms fully before placing an order, especially for rare and collectible items.

1. Product Authenticity Guarantee & Provenance

1.1 Our Guarantee

Aarry Shop provides a firm, unconditional guarantee of authenticity and provenance for every item sold across all our collections (Designer Fashion, Fine Jewelry, Rare Collectibles, etc.). We rely on a global network of trusted vendors and certified collectors.

1.2 Vetting Process

Every relevant item undergoes a rigorous multi-point inspection process by our in-house experts or certified third-party authenticators before being listed and shipped.

1.3 Remedy for Discrepancy

If a customer provides certified documentation from an internationally recognized, third-party authentication service proving an item purchased from Aarry Shop is not authentic, we will offer a full refund of the purchase price, including original shipping costs.

2. Purchase Agreements

2.1 Pricing and Currency

All prices are displayed in the currency specified on the site. Prices for rare and collectible items are subject to change without notice due to market volatility and scarcity. The price charged will be the price effective at the time the order is placed.

2.2 Payment and Ownership

We accept various secure payment methods. Full payment is required before an item is shipped. Ownership and legal title of the purchased item transfers to the buyer upon shipment and successful delivery.

2.3 Order Cancellation and Inspection

Due to the exclusive and often limited nature of our stock:

  • Cancellation: Orders can only be canceled within one (1) hour of placement, provided the item has not yet entered the fulfillment process.

  • Final Sale Items: Items marked as "Final Sale" (common for certain vintage watches, exclusive collaborations, or rare collectibles) are not eligible for return, refund, or exchange, except as required by law or in the event of an authenticity failure (see Section 1).

3. Shipping, Insurance, and Risk of Loss

3.1 Secure Logistics

All shipments contain high-value goods and are automatically fully insured against theft or damage during transit until the moment of delivery.

3.2 Signature Requirement

For security and authentication, all orders require an adult signature upon delivery. The risk of loss transfers to you upon the confirmed signature delivery at the address you provided. We are not responsible for packages lost or stolen after delivery is confirmed by the courier.

3.3 International Orders

The customer is responsible for all import duties, customs fees, and local taxes levied by the destination country. These charges are separate from the product price and shipping fee.

4. Returns and Refunds

Our detailed Return Policy, outlined on the Shipping & Returns page, governs the process. Key conditions include:

  • Items must be returned within 14 days of delivery.

  • Items must be in new, unworn, and original condition with all tags, packaging, and security seals (where applicable) intact.

  • The original certificate of authenticity and all documentation must be included with the return.

5. Intellectual Property (IP)

5.1 Aarry Shop Content

All content presented on the Aarry Shop website, including but not limited to the brand logo, text, graphics, unique product descriptions, and the curated selection methodology, is the exclusive intellectual property of Aarry Shop. This content is protected by international copyright laws.

5.2 Limited License

You may use the website for personal, non-commercial use. Any reproduction, redistribution, or modification of the content for public or commercial purposes requires express written permission from Aarry Shop.

6. Limitation of Liability

Aarry Shop and its affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use the products purchased from us, or from the use of the website itself.

7. Dispute Resolution

In the event of any claim or dispute arising out of or relating to your purchase from Aarry Shop or these Terms & Conditions, we aim to resolve the matter promptly and fairly through good-faith negotiation. If a resolution cannot be reached, the dispute shall be resolved in accordance with the laws of [Jurisdiction where Aarry Shop is registered, e.g., Dhaka, Bangladesh].